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Returns & Exchanges

If you are not satisfied with your Playful Pooch products, we are more than happy to issue an exchange for any item storewide that matches the same value of the returned items. For ease of exchange, we will provide you with a personal gift voucher for the full price of the items returned so you can reorder your desired sizes/products. This voucher is valid for 24 months.

In the unlikely case that you receive a faulty item, we can issue a 100% full refund upon photos of the fault being provided and approved.

Your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If eligible your item should be sent to PO BOX 265, Mooloolaba 4557, Queensland, Australia. Please include note of your order number, what you're returning, and your Instagram name. Once your return is received and inspected, we will contact you via your Insta account to provide you with your gift voucher!

*Our policy lasts 28 days. If 28 days have gone by since you have received your purchase, unfortunately, we can’t offer you a refund or exchange.

*We do not cover the costs of return shipping to us, but will gladly continue to offer free domestic and international shipping of orders made with us!

If you need further assistance in exchanging your item, please DM us on our main Instagram account @playfulpoochboutique or email us at where we can assist you further if need be!

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