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FAQ's

DO YOU SHIP WORLDWIDE?

Yes! Previously restricted to local Australian orders, we’ve recently expanded our international offering with our new International holdings warehouse located in Asia - This enables us to offer free or minimal shipping to all our furry friends near & far! 

WHERE ARE YOU BASED?

We are based on the Sunshine Coast, Australia. We source the funnest & cutest pooch products that you and your best friend can enjoy, working with pooch lovers all around the world to find you the best goodies and deals! 

CAN I TRACK MY ORDER? 
Yes! International orders will have local tracking updates available once landed at a USPS sorting facility. When your package is through Air Transit (approx 10 business days) just shot us a message and our shipping team will get back to you asap.
I ONLY RECEIVED PART OF MY ORDER? 
Due to order sizes and varying stock levels in our warehouse, your order may be sent in multiple packages. Rest assured, they are fulfilled together within 3 business days and will arrive shortly after each other. 
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I HAVEN'T RECEIVED MY ORDER? 
Please contact us at 
 hello@playfulpoochboutique.com where our shipping team can track down your order through USPS. Unfortunately, some delivery delays are out of our control, however we will do our best to give you any update possible. Please note we cannot be held responsible for items undelivered due to an incorrect address being entered or the post office/courier not being contacted when you have received a notice of non-delivery.
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HOW DO I RETURN AN ITEM? 
Although we cover shipping costs of your orders with us, returns postage costs are paid by the customer, and this non-refundable. We recommend using a trackable shipment option for easy tracking.
Please follow the process below for returning your parcel to us: 
1. Contact us first at 
hello@playfulpoochboutique.com if you have an inquiry or believe you received a wrong item/faulty product.
2. Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached. 
3. Include note of your order number, Instagram name & which products you are returning.
4. Address to:
Playful Pooch Boutique
P.O Box 265, Mooloolaba, 4557 Queensland, Australia
4. Return the package by using your local Post Office who will advise cost and obtain proof of postage.  
5. Keep your certificate of postage safe as you will need this as your proof of return.

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